Returns & Refunds
All Sales Are Final
We sell food and consumable products, and for reasons of food safety we cannot accept returns. Once an order leaves our facility we have no way to verify how a product has been stored, handled or transported, and we will not resell any consumable that has been outside our control. This policy protects every customer who orders from us.
If Something Is Wrong, We'll Fix It
A final-sale policy is not a no-questions-asked one. We stand behind every order we ship. Contact us within 7 days of delivery if:
- Your order arrived damaged.
- You received the wrong item.
- An item is missing.
- An item is materially different from its description here.
- Your order never arrived.
We'll send a replacement or issue a refund. Keep the packaging and send photographs where you can — it helps us sort it out quickly and take it up with the carrier.
Contact our support team and we'll take care of you.
Cancelling an Order
You can cancel for a full refund any time before your order ships. Once a tracking number has been issued it's on its way and can no longer be cancelled. You can check the status of any order from your account.
Allergies and Ingredients
Ingredients and manufacturing processes change without notice. If you have a food allergy or dietary requirement, please check the manufacturer's packaging when your order arrives rather than relying on the product description, and don't consume anything you're unsure about.
Questions?
Have questions about an order? Contact our support team and we'll be happy to assist you!